Our Customers

Denton County Transportation Authority

Location: Denton TX
Fleet size: 43 heavy and medium duty buses, 64 vans and minivans, admin and service vehicles, equipment, buildings, and shelters

How DCTA uses TransitFleet: DCTA is the coordinated county transportation authority in Denton County, Texas. It operates bus and paratransit service in Denton and Lewisville. DCTA implemented TransitFleet including the paperless shop floor and mobile inventory modules in production use in September, 2013. It also has contracts to operate the campus transit service for University of North Texas, a shuttle for North Central Texas College, and service in Frisco. DCTA uses TransitFleet for capturing and tracking maintenance work and road calls, daily servicing, maintenance scheduling for vehicles, equipment, and buildings, inventory control, and maintenance purchasing functions. TransitFleet also provides service allocation reporting used to bill for services operated under contract. DCTA moved into its new maintenance and operations facility which was equipped with the Fleetwatch fuel management system; the automated fueling interface with Fleetwatch was implemented in March 2014. All vehicles are equipped with Fleetwatch JX55 or GP55 data loggers so daily servicing fuelers only enter their IDs to enable fueling; all vehicle, fuel, and mileage data are automatically captured and posted to TransitFleet. DCTA migrated from an outdated version of RTA software and the inventory and selected maintenance data were converted for TransitFleet use.

What they said:
With TransitFleet, reporting is easy to gather and provide to management the information they are looking for at any time or range of dates requested. This certainly has helped us to reduce large amounts of time gathering information for reporting. On support, TransitFleet has always been there for us from the very start and now after 3 years of running this program continues to support us in any way imaginable. We really appreciate your continued support and listening to us when we have requests for other types of information. At this point all I can say is, "Bravo for a job well done."


Kitsap Transit

Kitsap logo

Location: Bremerton WA
Fleet size: 79 fixed route transit buses, 38 worker / driver motorcoaches (for commuter service to naval shipyard), 59 paratransit vans, 152 vanpool vans, 58 vans for community agency and shared ride services

How Kitsap Transit uses TransitFleet:

Kitsap Transit (KT) went live in production use of TransitFleet on November 1, 2012 and subsequently added the paperless shop floor, mobile inventory, and work request modules. KT utilizes TransitFleet to track and schedule maintenance work and to maintain its parts inventory. Maintenance work requests are submitted from operators via the work request module and for follow on work submitted from the shop floor. Maintenance supervisors create work orders and assign work from the work requests submitted. Daily fuel and mileage is entered (a) from a credit card fuel management system for vehicles fueling at service stations, (b) at the central garage via an interface with the FLEETWATCH fluid management system, and (c) manually for fueling at outlying facililites. Fluid issues on work orders are also captured via FLEETWATCH. Mechanics clock on and off work orders and enter mileages, tire tread depths, and notes on work performed using the Shop Floor Module. Mechanics have ready access to vehicle histories and parts information directly on the shop floor. Storeroom personnel use the Mobile Inventory mobile computers to issue parts. TransitFleet provides ready access to vehicle work histories, parts usage histores, and purchase orders and receivings. Kitsap Transit migrated from Fleet Dynamics. Vehicles, inventory, and maintenance history data were converted from Fleet Dynamics for upload to TransitFleet such that redundant data entry was not required to go live and vehicle and parts usage histories are available for lookup and reporting.

Kitsap Transit implemented TransitFleet-Facilities in July 2014. KT utilizes TransitFleet Facilities to schedule maintenance for all garage equipment, fire and safety systems, landscape equipment, buildings, mechanical systems, bus stops / shelters, park and ride lots, and transfer centers and to capture, track, and assign all work requests for facilities. Using the field data entry module to be added in 2015, technicians will clock on and off work orders and enter notes on work performed.

What Kitsap Transit says about TransitFleet:

During my many years in this industry I have never encountered a more user friendly system to work with in terms of the software and the vendor. The keys to our success in making the transition to a new platform was identifying what we wanted and doing the research seeing what others were doing to not make the same mistakes. Working as a team and writing a very detailed set of specifications and communicating throughout the entire process with all the stakeholders who would be interacting with the software. By the time we went live everyone was both ready and comfortable with the system. Next to the ipad I do not think that there is a more intuitive software package on the market in terms of use and performance to manage our transit assets.
- Hayward Seymore, Vehicle and Facilities Maintenance Director

My experience with Transit Fleet has surpassed all expectations. The level of involvement, cooperation, concern and training has far exceeded my experience with previous software providers. Transit Fleet is easy to use and intuitive to a degree I’ve never experienced before, there by minimizing training time and virtually eliminating the chaos usually encountered when switching from one system to another. The support provided by the staff at StarTran Software has been outstanding and I am looking forward to working with them in the years to come.
- Mike Durham, Inventory Control Supervisor


Greater Bridgeport Transit Authority

Transit System: Greater Bridgeport Transit Authority (GBT)
Location: Bridgeport CT
Fleet size: 60 fixed route buses, 32 paratransit vehicles, admin and service vehicles

TransitFleet implementation at Greater Bridgeport Transit:

How GBT uses TransitFleet:

Greater Bridgeport Transit uses TransitFleet to capture and track all vehicle maintenance work, daily fuel and mileage, inventory control, and maintenance purchasing. Greater Bridgeport uses TransitFleet for performance and cost reporting, PM scheduling, and ready access to vehicle and parts histories, maintenance purchasing activity, and tire activity. TransitFleet automatically loads daily fuel and mileage from S&A's Fleetwatch fluid management system. TransitFleet reports fulfill GBT's reporting requirements for its tire lease vendor (Michelin). GBT is in the process of implementing an automated interface between TransitFleet and its Sage/MAS90 financial management system to eliminate duplicate entry of purchase orders.


Unitrans

Location: Davis CA
Fleet size: 50 fixed route buses (including 6 London double deckers), 3 specialized transit service vehicles, admin and service vehicles

TransitFleet implementation at Unitrans:

Unitrans, the bus service operated by the Associated Students of UC Davis (ASUCD) provides service for the University of California-Davis and the City of Davis. Unitrans uses TransitFleet to capture and track all vehicle maintenance work, daily fuel and mileage, inventory activity, and purchasing for maintenance; to schedule all maintenance work; to reorder parts; and for performance and cost reporting. Unitrans has completely rebuilt two London double deckers and is in the process of rebuilding two others; all rebuilding activity is tracked in TransitFleet. Unitrans performs maintenance work for other UC Davis department vehicles and TransitFleet is used to bill other departments for this work. TransitFleet was also used to provide information on short notice during a court case in which Unitrans needed to document how much time a specific mechanic spent doing specific designated tasks.


North East Transportation

Transit System: North East Transportation
Location: Waterbury CT, Meriden CT, Wallingford CT
Fleet size: 39 fixed route buses, 43 paratransit vehicles, admin and service vehicles

How North East Transportation uses TransitFleet:

North East Transportation Company is a private company that provides fixed route and paratransit service in Waterbury, Meriden, and Wallingford CT under contract to Connecticut DOT. North East implemented TransitFleet in production use, converting all data from FLEET*MATE which had been in production use since 1989. The implementation includes all standard vehicle maintenance, inventory control, purchasing, and tire module features and capabilities of TransitFleet as well as a custom report to allocate costs and mileage to the fixed route and paratransit services in each of the three service areas.

What North East Transportation says about TransitFleet:

The ability to customize the program to meet our needs and top notch technical support from Howard make Transit Fleet the right choice for us..
- David Grant, Superintendent of Maintenance

I always get lots of attention when Howard comes for a shop visit.
- Heidi, Shop Dog

 


Madison Metro Transit

Transit System: Madison Metro Transit
Location: Madison WI
Fleet size: 208 fixed route buses (including 19 hybrids), 19 paratransit vehicles, admin and service vehicles

TransitFleet implementation at Madison Metro Transit:

Madison Metro Transit uses TransitFleet to capture and track all vehicle maintenance work, daily fuel and mileage, tire activity, inventory activity, and purchasing for maintenance; to schedule all maintenance work; to reorder parts; and for performance and cost reporting. Maintenance supervisors initiate and close out work orders. Parts issues, purchase orders, and receivings are entered by stock room personnel. Tire activity is entered by the tire guy. Maintenance and stock room personnel make extensive use of on-line lookups for maintenance and inventory information and scheduling. TransitFleet automatically loads daily fuel and mileage from the FuelMaster fueling system. StarTran Software worked with Metro Transit's IT staff to add a custom report for the maintenance supervisors.

What Madison Metro Transit says about TransitFleet:

TransitFleet is very easy to use and has been very successful for Metro Transit.
- J.D. Drengson, Transit Maintenance Manager

I love that all current AND historical data is at my fingertips! Year-end inventory has never been so quick and easy.
- Erica Ehlert, Transit Parts Specialist


Berks Area Regional Transportation Authority

Transit System: Berks Area Regional Transportation Authority (BARTA)
Location: Reading PA
Fleet size: 58 fixed route buses (including 5 hybrids) , 37 paratransit vehicles, admin and service vehicles

TransitFleet implemenation at BARTA:

BARTA uses TransitFleet to capture and track all vehicle maintenance work, daily fuel and mileage, inventory control, and purchasing for maintenance. BARTA uses TransitFleet for performance and cost reporting, PM scheduling, Pennsylvania state inspection scheduling and to provide ready access to vehicle work histories, purchase orders and receivings, tire activity by tire and vehicle, and components and warranties, BARTA also tracks and reports inventory purchases and valuation by capital or operating funding. BARTA is also implementing StarTran Software's fixed assets module.

What BARTA says about TransitFleet:

BARTA had Fleet*Mate since the early '90s then went to TransitFleet in 2007. Howard Ostroff worked with us for all of the installation, training, and support on both packages and the conversion. Howard offers support that is unmatched by any vendor I have dealt with. Howard is always available and receptive to fix any problems we have or to discuss enhancements to the product. Howard is always available when we need him.
- Rick Roebuck, Assistant Executive Director

TransitFleet is the easiest maintenance software that I have used. We have merged our previous information into the TransitFleet software with minimal concerns. It was most impressive when we were giving input for the design of some of the reports and other parts of the system. For inventory, purchasing, maintenance recording and tracking and other accounting reports this system is truly designed for the transit maintenance department. The customer service that is offered with this software is impeccable. When we have a concern or error message we contact Howard and most times within 30 minutes from the time that Howard receives the concern, it is resolved. Our system has not been down for any length of time due to any concern or error.
- Dan Russell, Director of Maintenance


Omaha Metro

Transit System: Omaha Metro
Location: Omaha NE
Fleet size: 135 fixed route buses, 29 paratransit vehicles, admin and service vehicles

TransitFleet implementation at Omaha Metro:

Omaha Metro uses TransitFleet to capture and track all vehicle maintenance work, daily fuel and mileage, tire activity, inventory activity, and all company-wide purchasing; to schedule all maintenance work; to reorder parts; and for performance and cost reporting. Defect reporting from operators is entered daily and work orders are automatically generated. Maintenance supervisors initiate all other work orders. Mechanics clock in and out of work orders at workstations on the shop floor and parts issues are entered by stock room personnel. Supervisors close out work orders.

Purchase orders are entered for purchase of all inventory and non-inventory items, adminstrative supplies, capital purchases, and services. Accounting transactions for all receivings are exported to the accounts payable module in Metro's Solomon accounting system. All tire activity is entered and TransitFleet reports satisfy Metro's reporting requirements for tire lease reporting to Goodyear.TransitFleet automatically loads daily fueling from Metro's MegaTrak fueling system and daily mileage from Trapeze Bid/Dispatch..

What Omaha Metro says about TransitFleet:

TransitFleet is very user friendly software. The modules interconnect seamlessly allowing for different people and different departments to input or get vital information in a single lookup or on a comprehensive report. We just finished our FTA triennial review and TransitFleet gave us everything we needed which we couldn't do with the software we were using when we had our last triennial.
- Randy Steere, Maintenance Director

After 25 years in the business, I can say that TransitFleet is the best system I have ever worked with.
- Duncan Lawhorne, Purchasing Supervisor


Reno RTC RIDE

Transit System: Reno RTC RIDE, Regional Transportation Commission
Location: Reno NV
Fleet size: 74 fixed route buses (including standard and articulated hybrids), admin and service vehicles, bus storage and maintenance facility, shelters.

TransitFleet implementation at  Reno RIDE:

Reno RIDE uses TransitFleet to capture and track all vehicle maintenance work, daily fuel and mileage, tire activity, inventory control, and purchasing for maintenance as well as work on the shop, bus garage, and shelters; to schedule maintenance work; to reorder parts; and for performance, cost, and tire reporting. Supervisors and mechanics use a workstation on the parts counter to look up information about vehicles and parts.

What Reno RIDE says about TransitFleet:

TransitFleet is so easy to use that all of our employees from parts personnel, shop supervisors and mechanics were able to use this system with a minimum of training.

Data entry has never been easier and thanks to preset parameters, errors have been significantly reduced on data entry. All of our information is available in easy to understand reporting.

We continue to find new ways of tracking all types of facility related items through TransitFleet.
- Lori Anspach, Purchasing Supervisor and TransitFleet Project Manager


SRTA / South Coast Transit Management

Transit System: Southeastern Regional Transit Authority (SRTA), operated by South Coast Transit Management (SCTM)
Location: New Bedford MA and Fall River MA
Fleet size: 60 fixed route buses (including 2 hybrids) , 22 paratransit vehicles, admin and service vehicles

TransitFleet implementation at SRTA / Union Street Bus Company:

SRTA / USBC implemented TransitFleet in production use in November, 2010. SRTA / Union Street maintains a fleet of 60 fixed route transit buses and 22 paratransit vans evenly split between garages in New Bedford and Fall River and each facility has its own parts inventory. Maintenance purchasing is coordinated in New Bedford. TransitFleet users enter and look up maintenance and inventory activity for their faciity and users with sufficient access rights can view activity in both facilities. Maintenance and inventory lookups and reporting can be for an individual facility or consolidated for systemwide reporting. Foremen assign work to mechanics and either enter work orders in TransitFleet or have the mechanics enter them. Mechanics enter time spent and work performed directly on TransitFleet work orders at workstations on the shop floor. SRTA / USBC uses TransitFleet to schedule maintenance at both facilities.

All purchasing for inventory at both facilities is entered on purchase orders in TransitFleet. Receivings, freight and credits are entered as they occur and invoices from vendors are validated and entered. Using an automated interface with SRTA / USBC's Microsoft Dynamics GP (Great Plains) financial management system, approved vendor invoices automatically become unposted transactions in GP accounts payable. SRTA / USBC also has a custom report to identify internal work that can potentially be capitalized rather than be considered operating expense.

SRTA / USBC had previously been using Trapeze FLEET and needed to replace it because FLEET could not correctly maintain the two facility inventories or schedule preventive maintenance according to SRTA / USBC requirements. All inventory and maintenance data was converted for use in TransitFleet such that no data reentry was required and histories are available for lookup and reporting.

 


Oshkosh Transit

Transit System: Oshkosh Transit
Location: Oshkosh WI
Fleet size: 17 fixed route buses (iincluding hybrids), admin and service vehicles

TransitFleet implementation at Oshkosh Transit:

Oshkosh Transit System (OTS) was the initial TransitFleet installation in September, 2006. Oshkosh Transit tracks all vehicle maintenance work, daily fuel and mileage, and inventory. OTS recently terminated its tire lease contract and is using TransitFleet to track the company owned tires.

What Oshkosh Transit says about TransitFleet:

OTS has been a TransitFleet user since September, 2006. All aspects of the program such as data entry, accurate reports, technical support, etc. have been fantastic!
- Greg Maxwell, Maintenance Supervisor


Advance Transit

Transit System: Advance Transit
Location: Wilder VT. Service area is Connecticut River Upper Valley region including Lebanon NH, Hanover NH, and White River Junction VT
Fleet size: 26 fixed route buses (transit buses and cutaways), 3 paratransit vehicles

TransitFleet implementation at Advance Transit:

Advance Transit (AT) uses TransitFleet to capture and track all vehicle maintenance work, daily fuel and mileage, and inventory. AT uses TransitFleet for for performance and cost reporting, PM scheduling, and inventory control. Advance Transit just completed expanding its maintenance facility and during construction all maintenance and inventory activity was relocated to a temporary facility; TransitFleet was used for communication between the temporary facility and the main office. AT normally sublets some maintenance work to outside contractors but is doing more sublet work during construction and TransitFleet tracks and reports all sublet work. As a result of a recently completed maintenance review, AT revised its PM scheduling and revised PM schedules were implemented in TransitFleet.

What Advance Transit says about TransitFleet:

TransitFleet has been a great help during our renovation and construction process. Being able to keep track of services and inventory with an off-site maintenance department has been a challenge. Knowing that Howard is just a phone call away with the solution to any problem we may have is great.
- Van Chesnut, Executive Director
- Chris Andreasson, Director of Transportation
- Carol Hardy, Director of Administration
- Mary Lou DeFelice, Administrative Assistant


Shoreline Metro - Sheboygan

Transit System: Shoreline Metro
Location: Sheboygan WI
Fleet size: 25 fixed route buses, 9 paratransit vehicles, admin and service vehicles

TransitFleet implementation at Shoreline Metro-Sheboygan:

Shoreline Metro tracks all vehicle maintenance work, daily fuel and mileage, and inventory. Shoreline Metro performs maintenance work for county paratransit vehicles and uses TransitFleet to bill the county.


Manchester Transit Authority

Transit System: Manchester Transit Authority
Location: Manchester NH
Fleet size: 16 fixed route buses, 73 school buses, 5 paratransit vehicles, admin and service vehicles

TransitFleet implementation at Manchester Transit Authority:

Manchester Transit Authority (MTA) operates and maintains the city's school buses as well as fixed route buses and paratransit vehicles. MTA uses TransitFleet to capture and track all vehicle maintenance work for all of these vehicles as well as vehicles from other city departments. TransitFleet automatically loads daily fuel and mileage for MTA vehicles and fueling for other city department vehicles from the Gasboy fueling system. TransitFleet is used for billing other city departments for maintenance work and fueling. MTA also uses TransitFleet for inventory control, tire activity, and all MTA purchasing.


Valley Transit

 

Transit System: Valley Transit
Location: Appleton WI
Fleet size: 30 fixed route buses, admin and service vehicles

How Valley Transit uses TransitFleet:

Valley Transit in Appleton WI implemented TransitFleet in production use as of December 1, 2009. Valley Transit, a department of the city of Appleton, operates fixed route service in Appleton and six surrounding Fox Valley communities with a fleet of 40 buses. Valley Transit had been using FLEET*MATE for vehicle maintenance and inventory and all FLEET*MATE data was converted such that TransitFleet could be seamlessly implemented in production use with no data reentry. Valley Transit uses TransitFleet to capture and track all vehicle maintenance work, daily fuel and mileage, tire activity, inventory activity, and purchasing for maintenance; to track vendor activity, to get maintenance costs for budgeting purposes, and to get data for NTD maintenance reporting.


Pee Dee Regional Transportation Authority

Transit System: Pee Dee Regional Transportation Authority (PDRTA)
Location: Florence SC operating service in Florence, Darlington, Marion, Dillon, Chesterfield and Marlboro counties in northeastern Sourth Carolina
Fleet size: 23 fixed route, commuter, and trolley vehicles,  80 paratransit vehicles, admin and service vehicles

TransitFleet implementation at PDRTA:

Pee Dee Regional Transportation Authority (PDRTA)  implemented TransitFleet in production use in May, 2011. PDRTA maintains a fleet of 23 fixed route, commuter, and trolley vehicles and 80 paratransit vehicles operating from a main facility in Florence SC and offices in Marion SC and Cheraw SC covering a six county region of northeastern South Carolina.  Most maintenance is performed at the PDRTA garage in Florence and outside vendors do some scheduled maintenance in outlying areas and maintenance work not done by the Florence garage.  All maintenance work is entered on TransitFleet work orders for all vehicles.  TransitFleet is used to manage the parts inventory and maintenance purchasing at the Florence garage.

PDRTA has no on site fueling and vehicles do not pull in to a central location so interfaces with other systems have been implemented to capture daily fueling and mileage in TransitFleet.  PDRTA uses TransSched Systems' TransView for paratransit scheduling and dispatching and ending daily mileages are keyed into TransView and then automatically transmitted to TransitFleet.  When mobile data terminals are implemented in a later phase of the TransView project, ending daily mileages will come from the MDT's.  Fixed route and commuter mileages are entered manually in TransitFleet from daily driver logs.  All drivers fuel their own vehicles using the Mansfield fuel management system, a card system that provides reports and interface files for loading into TransitFleet.

PDRTA had previously been using a state provided vehicle maintenance system that was cumbersome to use and could not provide reliable information because erroneous data could easily be entered and reports and information lookups were not suited to PDRTA needs.  All inventory and maintenance data was converted for use in TransitFleet such that no data reentry was required and histories are available for lookup and reporting.


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